Full-time

Client Servicing Manager — Digital Marketing Agency

You will be the main point of contact for a small group of 3 to 5 client accounts.

Mohali Office / Shillong Office
Role Type: Full-time
Client Delivery & Marketing Operations
Experience: 3 to 6 years, at least 2 in client servicing at a digital marketing agency
Compensation: As per experience

The role in short

You will be the main point of contact for a small group of 3 to 5 client accounts. You run their client calls, plan and track their monthly work with our specialist teams, check the work before it reaches the client, and make sure every client gets what we promised, on time.

You don't do the execution yourself. Our SEO, social media, ads, design, video and tech specialists do. You make sure it happens, and that it's right.

This role is for you if

you've handled client accounts at a digital marketing agency, you understand marketing well enough to brief and check the work, and you're very organised.

This role is not for you if

your background is IT project management, sales only, or SaaS customer support without marketing.

About Content Vista

Content Vista is a growth marketing agency based in Mohali, working with B2B and B2C businesses. For over 8 years, our team of 20+ has helped clients in India, the UK, the UAE and the US grow through SEO, content, social media, paid ads, video, websites, lead generation and marketing automation.

What you will do

Own your clients. Be the main contact for your 3 to 5 accounts. Lead the weekly and monthly client calls, and bring in a specialist when something technical needs explaining.
Plan the month. Take each client's agreed monthly plan and turn it into dated tasks, one task per line, on your client dashboard.
Track every day. Know what's happening on every task, spot delays early, and follow up with the team before a date slips.
Check before it goes out. Make sure every deliverable matches what the client asked for and what was agreed, after our team leads have approved the craft.
Report. Send each client a weekly update and a monthly report that explains results clearly.
Handle changes properly. Know the difference between a revision and new work. Log extra requests and get them priced, rather than quietly absorbing them.
Chase client inputs. Get the approvals, access and content you need from the client, early and in writing.
Keep and grow your accounts. Look after renewals, and spot where a client would benefit from more of our services.
Know your numbers. Understand the revenue and cost of your client group, and help keep it healthy.

What we are looking for

Must have

3 to 6 years of experience, with at least 2 years in client servicing or account management at a digital marketing agency
Has handled at least 3 clients at the same time
Understands social media, ads, SEO and content, and design and video well enough to brief and check the work
Very organised: trackers, dashboards or project tools like Asana, ClickUp, Trello or Google Sheets
Calm and clear in difficult client conversations
Excellent written and spoken English

Good to have

International clients (UK, US, UAE)
Both B2B and B2C clients
Understands marketing numbers: leads, cost per lead, traffic, engagement
Experience preparing client reports and presentations

Not needed

Hands-on execution skills. Our specialist teams do the work.

How success is measured

Your clients get what we promised, on time
Little work sent back by clients
Your clients renew and grow with us
Problems caught by you before the client notices
Clear, on-time weekly updates and monthly reports

Why join us

Own a small, focused group of accounts: no juggling 15 clients
Specialist teams behind you, so you can focus on the client
A clear path to Client Servicing Lead

Working hours

Monday to Friday, 11 AM to 6 PM, at our Mohali or Shillong office. Some Saturdays may be working days. Occasional calls outside these hours with international clients.

How to apply

Apply using the form on this page, with your CV.

Our Work Environment

Content Vista office at SpaceJam Coworking

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